Providing Excellent Customer Service

Brownlee, D. (2013). What is customer service? The 7 Essentials to Excellent Customer Service.  Retrieved March 27, 2015 from https://www.youtube.com/watch?v=tn0veQ7_stI

 

Conner, D. (2009). 4 Magic Phrases You Can Use to Respond to ANYTHING. Retrieved March 28, 2015 from https://www.youtube.com/watch?v=g5RknemM8Hw

 

CustomerServiceManager.com (n.d.). Definition of Customer Service. Retrieved March 29, 2015 from https://www.customerservicemanager.com/definition-of-customer-service.htm

 

PAKRA, (n.d.). TopAssist, Retrieved March 26, 2015 from https://www.freetraininggames.com

 

RetailCustomerExperience.com (2011). Survey: Twice as many people tell others about bad service than good. Retrieved March 28, 2015 from https://www.retailcustomerexperience.com/articles/survey-twice-as-many-people-tell-others-about-bad-service-than-good/

 

Vale. J. (2014). Exposing Bad Customer Service. Retrieved March 27, 2015 from https://www.youtube.com/watch?v=03Vnp9AUuIs